Privacy and data protection

Last update on

February 17, 2025

PRIVACY AND DATA PROTECTION - THE BASICS

Thank you for placing your trust in Swiss-gifts, doing business as Swiss-Gifts ("Swiss-Gifts", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Notice or our practices regarding the protection of your personal information, please contact us at info@swiss-gifts.com .

When you visit our website https://www.swiss-gifts.ch (the "Website"), and more generally, when you use one of our services (the "Services", which include the Website), we take your privacy very seriously. In this Privacy Notice, we strive to explain to you as clearly as possible what information we collect, how we use it and what your rights are in this matter. If you do not agree with any provisions of this Privacy Statement, please stop using our Services.

This Privacy Statement applies to all information collected through our Services (which, as described above, includes our website), as well as any services, sales, marketing or events related to them.

Please read this privacy statement carefully, as it will help you understand what we do with the information we collect.

1. What information do we collect?

Personal information you provide to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or when you contact us.

The personal information we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal information you provide to us. We collect names, phone numbers, email addresses, postal addresses, contact preferences, company, work phone number, work email address, status, marital status and other similar information.

All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information collected automatically

We collect certain information automatically when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting.

Like many companies, we also collect information through cookies and similar technologies. You can learn more about this on our Legal page.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our website and which we record in log files. Depending on your interaction with us, this data may include your IP address, information about your device, browser type and settings, and information about your activity on the website (such as the date and time stamp associated with your use, the pages and files viewed, searches, and other actions you take, such as the features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Device Data. We collect Device Data, such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device, this data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about the location of your device, which may be precise or imprecise. The amount of information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can choose not to allow us to collect this information by either refusing access or by disabling the location setting on your device. Please note, however, that if you choose to opt out, you may not be able to use certain aspects of the Services.

2. How do we use your information ?

We use personal information collected through our website for various business purposes described below. We process your personal information for these purposes based on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on for each purpose listed below.

We use the information we collect or receive:

To post testimonials. We post testimonials on our website that may contain personal information. Before posting a review, we will ask for your consent to use your name and the content of the recommendation letter. If you wish to update or delete your testimonial, please contact us at info@swiss-gifts.com and be sure to include your name, the location of the testimonial, and your contact information.
Request feedback. We may use your information to request feedback and to contact you about your use of our website.
To manage customer accounts. We may use your information for the purpose of managing your customer account and keeping it up to date with the latest information.
To send you administrative information. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our services. We may use your information as part of our efforts to keep our website secure (for example, for fraud monitoring and prevention).
To enforce our terms and policies for business purposes, to comply with legal and regulatory requirements, or as part of our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Fulfill and manage your service requests. We may use your information to fulfill and manage your service requests, payments, returns and exchanges made through the Website.
Administer sweepstakes and contests. We may use your information to administer sweepstakes and contests when you choose to participate in our contests.
To provide and facilitate the provision of services to the user. We may use your information to provide you with the requested service.
To respond to user requests and provide support. We may use your information to respond to your requests and resolve any potential issues you may have with the use of our services.
To send you marketing and promotional communications. We and/or our third party business partners may use the personal information you send us for marketing purposes, if this is in line with your marketing preferences. For example, when you express an interest in obtaining information about us or our website, when you sign up for our newsletter or when you contact us in any other way, we collect personal information from you. You can opt out of receiving our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" section below).
We will send you targeted advertising. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our cookie notice on our "Legal" page.
For other business purposes. We may use your information for other business purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our website, products, marketing, and your experience. We may use and store this information in aggregate and anonymous form so that it is not associated with individual end users and does not contain personal information. We will not use personally identifiable information without your consent.

3. Sharing your information

We only share information with your consent, to comply with laws, provide you with services, protect your rights, or fulfill business obligations.

We may process or share data about you that we hold on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data where it is reasonably necessary to achieve our legitimate business interests.
Performance of a contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and who need access to such information to perform that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages, or features, and better understand online activity.

Except as otherwise stated in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help protect your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will also not share your personal information with any organisation other than our own. They also undertake to protect the data they hold on our behalf and to keep it for the period we tell them.

4. Who do we share your information with?

We only share and disclose your information with the following third parties. We have categorized each party so that you can easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke it, please contact us using the contact details provided in the section below titled "How can you contact us about this notice?"

Communicate and chat with SendinBlue, MailChhimp, Wix email users
Google Fonts, Vimeo video, YouTube video embed and Gravatar content optimization
Remarketing platforms
Facebook Custom Audience, Facebook Remarketing, Google Ads Remarketing and Google Analytics Remarketing
Website and mobile analytics
Google Analytics, Google Tag Manager, Facebook Ads conversion tracking and Facebook Analytics, Wix analytics
Infomaniak, Wix website hosting

5. Use of cookies and tracking technologies

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Notice on the "Legal" page.

6. Use of the Google Map API platform

This website uses Google Maps Platform APIs which are subject to Google's Terms of Service. You can find the Google Maps Platform Terms of Service here. To learn more about Google's privacy policies, please refer to this link: https://policies.google.com/privacy

7. Is your information transferred abroad?

Our servers are located in Europe and/or Switzerland. If you are accessing our website from abroad, please be aware that your information may be transferred to, stored and processed by us in our facilities and by third parties with whom we may share your personal information, in Switzerland and other countries.

If you are located in the European Economic Area, these countries may not have data protection or other similar laws as comprehensive as those in your country. However, we will take all necessary steps to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission standard contractual clauses:

We have put in place measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third party suppliers. These clauses require all recipients to protect all personal information they process that originates in the EEA in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have put in place similar and appropriate safeguards with our third party service providers and partners and further details can be provided upon request.

8. Data Protection Policy

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (for example for tax, accounting or other legal requirements). None of the purposes set out in this notice will require us keeping your personal information for longer than two years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

9. Information about the security of your information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet, or information storage technology, can be guaranteed to be 100% secure.

We therefore cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to breach our security and will not be able to inappropriately collect, access, steal or modify your information. Although we do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website in a secure environment.

10. Collection of information from minors

We do not knowingly solicit data from or market to children under the age of 18. By using the Website, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor's reliance on the Website. If we learn that personal information from users under the age of 18 has been collected, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at info@swiss-gifts.com .

11. Your privacy and data protection rights

In certain regions (such as the European Economic Area), you have certain rights under applicable data protection laws. These rights may include the right to (i) request access to and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) restrict processing of your personal information, and (iv) where applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact information provided below. We will consider and respond to any request in accordance with applicable data protection laws.

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of processing before its withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority (https://ec.europa.eu/newsroom/article29/items/612080).

If you reside in Switzerland, the contact details of the data protection authorities are available here (https://www.edoeb.admin.ch/edoeb/en/home.html) .

Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, it may affect certain features or services on our website. To opt out of interest-based advertising by advertisers on our website, visit http://www.aboutads.info/choices/. For more information, please see our Cookie Notice on the "Legal" page.

12. Controls for “Do not track” functions

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. Therefore, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will notify you of that practice in a revised version of this Privacy Notice.

13. Privacy Policy Updates

We may update this Privacy Notice from time to time. The updated version will be indicated by a “Revised” date and the updated version will be effective when it is made available. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to frequently review this Privacy Notice to be informed of how we are protecting your information.

14. How to contact us

If you have any questions or comments regarding our privacy policy, you can contact our Data Protection Officer (DPO), by email at info@swiss-gifts.ch , by phone at +41 078 317 04 30, or by mail at

SWISS GIFTS

Data Protection Department
Case Postale
1211 Geneva 3

15. How to view, update or delete the data we collect about you ?

Depending on the laws in your country, you may have the right to request access to, change, or delete the personal information we collect from you in certain circumstances. To request to review, update, or delete your personal information, please visit our Privacy Policy. We will respond to your request within 30 days.